Business Account and Customer Service Manager Apprentice – Abzorb Systems Ltd

This is an exciting opportunity to work for Abzorb undertaking varied duties. You will be working with a hardworking and friendly team.

Reference number: VAC1000107390


Woman wearing a headset
Wage – £9,900 per annum
Duration – 12-15 months
Start date – As soon as possible
Posted – 14/11/2022

Working Week:

Monday – Friday 9am-5pm. Break times discussed upon interview. Total hours per week: 37.5 hours.

Apprenticeship level




What will the apprentice be doing?

Abzorb is offering a chance to join the Brighouse based Sales Team in a role of Account and Customer Service Apprentice, the individuals learn and follow the roles of:

  • Full Sales Processes
  • Sales Techniques, including over the phone & face to face meetings
  • In-depth training of all products in the telecommunications industry (mobile, phone systems, broadband)
  • Customer service and customer management education
  • Effective time and self-management

Main Roles & Responsibilities

  • Effectively account manage a number of existing Abzorb accounts, ensuring good customer service and communication with customers
  • Ensure that sales information is collected and collated on Abzorb Systems
  • Outbound calling to new prospecting customers
  • Building quotations for new and existing customers services
  • Working alongside other account manager and sales staff on company projects
  • Working alongside Abzorb project managers on completing successful working practices for products
  • Accompanying other account managers on customer off site meetings
  • Maintain documents, records and files in line with the company standards and requirements
  • Booking meetings for other members of the account management team

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards getting a Level 2 Customer Service qualification.

Your college day release of learning will take place at Huddersfield Waterfront Centre or on Teams on a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

With further progression to join the Abzorb team full time as an Account Manager with incentives of commission & a company vehicle.

Things to consider

Travel time, access and distance.

Salary is £9,900 plus commission.

Requirements and prospects

Desired skills and personal qualities

Communication skills
IT skills
Customer care skills
Problem solving skills
Administrative skills
Team working


GCSE or equivalent maths and English (Grade 2,3,4 or above) desirable.

About the employer


300 Armytage Road, Brighouse HD6 1QF
Abzorb aims to be the best in the industry – to provide a one-stop solution and ongoing support to ensure your business stays connected. We’ve been doing that since 1992 and we look forward to doing it for many years to come. Abzorb is based in purpose-built offices in Brighouse, West Yorkshire. We work directly with the leading names in the industry to provide you, with one contact, one bill and one solution for all your telecommunications and networking needs. Abzorb is a privately-owned company with our team all under one roof. From day one we are dedicated to providing the most efficient, seamless support packages that work for you and your business. Our service level agreements will always ensure you know what to expect – a telephone call answered by an expert not an answerphone.

Closing date: 30 December 2022